FAQs  :

Healthcare Practitioners



If you have any questions and don't see them answered here, please click here to contact us, or call us at 1-800-246-3733. We will be happy to answer your question and then post it here for others to see.

 

            Q: How do you become a wholesale distributor?

 

            Q: Can our office buy directly from you? Why not?

            Q: How do I find a distributor if I want to place an order?

            Q: How does Biofreeze work?

            Q: How often can I use Biofreeze?

            Q: What side effects and precautions should I be aware of for my patients, clients, or athletes?

            Q: What is the difference between the Gel Tube, Gel Tube with Applicator Tip, Roll-On, Spray?

            Q: What formats should I carry?

            Q: What are the minimum purchase requirements?

            Q: Are there scientific studies done on Biofreeze?

            Q: Can I purchase refills for the pump bottles or tubes?

            Q: What sizes are available for purchasing Biofreeze?

            Q: Can I get a sample of the product to try on my patients?

            Q: Can I get samples to pass out to my patients to try, so they will want to buy Biofreeze from me?

            Q: How can we build sales of Biofreeze to our patients?

            Q: Can we apply Biofreeze to patients before aquatic exercise?

            Q: Can Biofreeze be used with ice, heating pads, tape or wraps?

            Q: Is Biofreeze made with any grain-based products?

            Q: Is the coloring in Biofreeze harmful?

            Q: Does Biofreeze contain any gluten?

            Q: What is Ilex?

            Q: How is the Ilex in Biofreeze extracted from the holly shrub?

            Q: Does Biofreeze expire?

            Q: If a patient is pregnant or nursing can they use Biofreeze?

            Q: Should we keep Biofreeze in the freezer or refrigerator?

            Q: Is Biofreeze sold in pharmacies or retail stores?

            Q: My patient got Biofreeze in their eye. What should they do?

            Q: Does Biofreeze come in a cream or pills?

            Q: Do you offer a money-back guarantee to a doctor’s patients?

            Q: Do you offer a money-back guarantee to doctors?

            Q: I am a HCP in the USA and want to sell Biofreeze overseas. Is this something I can do?

            Q: Why when using the roll-ons are you not to use circular motions?

            Q: What are the benefits of using a spray?

            Q: What formats are travel friendly?

            Q: Is Biofreeze vegetarian friendly?

            Q: What MSDS sheets are available?

 

 Q: How do you become a wholesale distributor?

A: Many times healthcare professionals consider themselves distributors because they sell a few products to their patients or would like to buy directly from Performance Health and eliminate our distributor. Our distributors are not allowed to sell directly to patients, clients, or athletes. We have a list of criteria to become a distributor. For more information please click here to contact us, or call us at 1-800-246-3733.          Back to Top

 

 Q: Can our office buy directly from you? Why not?

A: No, we are the manufacturer and our distributor network handles the sale of the product for us. But we do have a great program for you. You can be a Biofreeze partner and get wholesale pricing and then sell retail to your patients. In addition, we can get you set up with our Build Your Practice Program in which we provide you with a number of tools to help with your success. To learn more about this program go to www.biofreeze.com/buildyourpractice, call 1-800-246-3733, or click here to contact us.         Back to Top

 

 Q: How do I find a distributor if I want to place an order?

A: To find a distributor click here to request information about our Authorized Biofreeze Distributors         Back to Top

 

 Q: How does Biofreeze work?

A: Biofreeze products are classified as topical analgesics, which work through a ‘counter irritant’ mechanism. This means that the menthol in Biofreeze creates a sensation that overrides pain signals to the brain. This process is known as ‘Gate Control Theory’, where nerve impulses from one stimulus block pain signals from reaching the brain. Recent research also suggests that menthol may stimulate cold receptors in the skin that may help regulate pain as well.         Back to Top

 

 Q: How often can I use Biofreeze?

A: Biofreeze can be used up to four times a day.         Back to Top

 

 Q: What side effects and precautions should I be aware of for my patients, clients, or athletes?

A: When using this product avoid contact with eyes or mucous membranes. Do not apply to wounds or damaged skin. Do not use with other ointments, creams, sprays, or liniments. Do not apply to irritated skin. Do not apply if excess irritation develops. Do not bandage. Wash hands after use with cool water. Do not use with heating pad or device.         Back to Top

 

 Q: What is the difference between the Gel Tube, Gel Tube with Applicator Tip, Roll-On and Spray?

A: It just depends on the application you intend to use it for.

o The 4 fl oz Biofreeze gel tube is particularly well-suited for hands-on massage applications of larger muscle areas.

o The 4 fl oz Biofreeze gel tube with hands-free applicator allows the user to apply the gel either hands-free or hands-on. The delicate sponge applicator is perfect for even application of Biofreeze on sore joint, especially smaller joints like the knuckles.

o The 3 fl oz Biofreeze roll-on is a hands-free application with the added benefit of the roller ball that can be used to massage painful muscles and stimulate trigger points in the affected area.

o 4 fl oz Biofreeze 360° Spray provides a hands-free application designed for hard to reach areas and is particularly beneficial for conditions involving muscle strains of the lower back or of the upper back or neck.         Back to Top

 

 Q: What formats should I carry?

A: We recommend carrying any of our Practitioner sizes for in-clinic use. The size depends on the number of patients, clients, or athletes you see on a regular basis.

The type of patient sizes you carry should be dependent on the most common types of ailments you see.

Recommended Chiropractor Formats:

1)      Roll-on for neck pain or discomfort

2)      Spray for lower back pain

Recommended Podiatry Formats:

1)      Roll-on for heel pain

2)      Spray for muscles and joints in hard-to-reach areas

Recommended Physical Therapist Formats:

1)      Gel tube with Hands-Free Applicator for joint discomfort

2)      Spray for minor neck and back pain

Recommended Massage Therapist Formats:

1)      Roll-On for arthritic neck and shoulder pain

2)      Spray for minor lower back pain   Back to Top

 

 Q: What are the minimum purchase requirements?

A: Each dealer has different minimum purchase requirements. Biofreeze pain relieving products are sold in cases of 12 in our patient sizes.         Back to Top

 

 Q: Are there scientific studies done on Biofreeze?

A: Yes. You can find some articles on this website. For additional information on Biofreeze please go to www.thera-bandacademy.com         Back to Top

 

 Q: Can I purchase refills for the pump bottles or tubes?

A: No, Biofreeze containers are not refillable.         Back to Top

 

 Q: What sizes are available for purchasing Biofreeze?

A: Patient use: 3 fl oz Roll-On, 4 fl oz Gel Tube, 4 fl oz Gel Tube with Applicator Tip, 4 fl oz 360° spray, and the Gravity Dispenser with 100 5 mL sample packets.

Clinical application: 16 oz Spray, 16 oz Gel Pump, 32 oz Gel Pump, Gallon Gel Pump, and the Gravity Dispenser with 100 5 mL sample packets.         Back to Top

 

 Q: Can I get a sample of the product to try on my patients?

A: Yes, we’d be happy to send you a sample kit with product and information at no charge. It should arrive in a few weeks. Please call 1-800-246-3733 and select Option #2 for the Healthcare Department or email us at web@biofreeze.com.         Back to Top

 

 Q: Can I get samples to pass out to my patients to try, so they will want to buy Biofreeze from me?

A: Yes, we have the PEP (patient education program), which contains 100 personalized brochures and a 3-gram sample packet attached to each. This is available from our office at no charge. Click here to order online or call 1-800-246-3733 select Option #2 for the Healthcare Department or email us at web@biofreeze.com.         Back to Top

 

 Q: How can we build sales of Biofreeze to our patients?

A:  We provide practitioners with a complete tool kit to help them build sales of Biofreeze to their patients. This program is called Build Your Practice. Click here for an overview of the program with best practices from successful practitioners.

The Formula for Success

 

Choose products you can trust and believe in

Use Biofreeze Pain Reliever before, during, and / or after treatments

Teach your patients and / or clients about the benefits of Biofreeze Pain Reliever and why you are applying it.

Empower your patients and / or clients to manage their care outside your clinic.

Recommend that your patients and / or clients purchase Biofreeze Pain Relieving products for use in between visits

Build your practice by utilizing our free marketing tools         Back to Top

 

 Q: Can we apply Biofreeze to patients before aquatic exercise?

A: Yes, Biofreeze can be used to relieve pain in tight muscles and stiff joints. The best thing to do is apply a small amount approximately 10-15 minutes prior to entering the water. Post application should be after a “cooling down” shower to minimize aches, pains, and stiffness.         Back to Top

 

 Q: Can Biofreeze be used with ice, heating pads, tape or wraps?

A: Biofreeze should not be bandaged or used with external heating pads as it may cause blistering. You can use Biofreeze before or after ice to extend the cryotherapy period. Only breathable wraps are recommended for using with Biofreeze.         Back to Top

 

 Q: Is Biofreeze made with any grain-based products?

A: No, not even the alcohol used in Biofreeze is derived from any grains.         Back to Top

 

 Q: Is the coloring in Biofreeze harmful?

A: The color additives used in Biofreeze are approved by the FDA for general use in cosmetics and over the counter medications. They are also used in many of your favorite foods that you eat every day.     Back to Top


 Q: Does Biofreeze contain any gluten?

A: No.         Back to Top

 

 Q: What is Ilex?

A: Ilex is an inactive ingredient in Biofreeze used to achieve a non greasy texture.         Back to Top

 

 Q: How is the Ilex in Biofreeze extracted from the holly shrub?

A: Ilex is brewed from the holly leaf and then evaporated to form a powder.         Back to Top

 

 Q: Does Biofreeze expire?

A: Yes. The product's shelf life is two years. You can find the expiration date located on every package of Biofreeze Pain Relieving Products.         Back to Top

 

 Q: If a patient is pregnant or nursing can they use Biofreeze?

A: Ask or consult a healthcare professional before using Biofreeze if pregnant or nursing.         Back to Top

 

 Q: Should we keep Biofreeze in the freezer or refrigerator?

A: No, it is not necessary, Biofreeze works at room temperature.         Back to Top

 

 Q: Is Biofreeze sold in pharmacies or retail stores?

A: No, Biofreeze is not a retail product. It is only used, carried and sold through the hands-on healthcare professionals. Performance Health, LLC does not sell Biofreeze to retail stores.         Back to Top

 

 Q: My patient got Biofreeze in their eye. What should they do?

A: Tell your patient to rinse his/her eyes with lukewarm water or to take a warm shower with the shower water hitting their forehead and running down through their eyes. Do this for 15 minutes. If problem persists, have them see a physician and be sure they take the Biofreeze with them.         Back to Top

 

 Q: Does Biofreeze come in a cream or pills?

A: No, Biofreeze does not come in a cream or pill at this time.         Back to Top

 

 Q: Do you offer a money-back guarantee to a doctor’s patients?

A: Since Biofreeze is purchased through healthcare professionals we ask them to give the patient a full refund.         Back to Top

 

 Q: Do you offer a money-back guarantee to doctors?

A: Yes, if a healthcare professional is unhappy with their product and wants a refund. We contact their distributor where they purchased the product and ask them to give the healthcare professional a full refund. If there is any unused product, we will issue a UPS call tag to have it picked up.         Back to Top

 

 Q: I am a healthcare professional in the USA and want to sell Biofreeze overseas. Is this something I can do?

A: No, it is our policy that no US healthcare professional or distributor can sell overseas. US label is not legal due to ministries laws and regulations for foreign countries. We have international distributors throughout the world that sell Biofreeze.

For any inquiries please email info@biofreeze.com         Back to Top

 

 Q: Why when using the roll-on are you not to use circular motions?

A: If you are using the roll-on with circular motions you are not actually getting product on the ball of the roll-on. You need to use straight motions so the ball goes around into the product to get product on it.         Back to Top

 

 Q: What are the benefits of using a spray?

A: Spray allows patients/clients to apply pain relief to hard-to-reach areas, such as the middle back and lower extremities.         Back to Top

 

 Q: What formats are travel friendly?

A: Our 3 fl oz roll-on, 5 mL packet and "On-The-Go" Singles are all travel friendly and offer superior pain relief.         Back to Top

 

 Q: Is Biofreeze vegetarian friendly?

A: Yes, Biofreeze is vegetarian friendly; no animal products are used in the ingredients. Biofreeze is also not animal tested.         Back to Top

 

 Q: What MSDS sheets are available?

Biofreeze Pain Relieving Gel

Biofreeze Pain Relieving Spray

Biofreeze Pain Relieving Roll-On       Back to Top

 

 

 

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